IT support solutions in Oxfordshire
Business IT support providers to Oxford and London businesses
We currently provide IT support services to wide variety of clients in and around Oxford and London. We have a range of services from remote access support and telephone support to onsite maintenance. One of the benefits of getting IT support from a smaller, local firm is faster response times, and the convenience of being able to speak to the same people on different calls to save yourself explaining a situation again and again. While telephone and remote access support will be more instantaneous, we have a guaranteed response time for call-outs of 4 business hours.
Business IT diagnostic inspection
In order to provide the best level of IT support for you we would first spend a full day doing a diagnostic inspection of your IT systems. This would give us a clear idea of the current needs of the company, as well as a view to possible future improvements. The server will then be remotely linked to our computers in the office, which provides faster, more efficient support. Our technicians are also available on the phone or onsite.
We will be able to establish the most cost-effective way of stabilising, and subsequently improving, your systems from the diagnostic report. Overall IT costs will naturally be managed and reduced once you are running a correctly configured, stable network consisting of healthy computers with good components.
Expert computer engineers
One of the most important things about our company is the interest our engineers take in their work. The reason they work with computers is because they are fascinated by them. As a result they have in-depth knowledge of cutting edge technologies and will be onhand to give the best advice to you regarding upgrades and improvements, taking into account technological advancements and the changing needs of your company.
Our engineers have a broad range of expertise, as outlined in our company CV. They are experienced at installing, configuring and maintaining hardware and software. Since we expanded to open a shop as well, we have built up strong base of trustworthy, good value suppliers. As a result we can supply all your IT equipment and software quickly and at competitive prices.
Networking solutions for business IT users
Since the founding of the company we have set up and managed a large number of both wired and wireless networks, and internet connections on desktops and laptops. As computer technology develops it is becoming increasingly popular mainly for businesses, but also households, to network their computers in order to share internet access and files. Our engineers need to keep up-to-date with all the latest networking technology in order to meet this increase in demand effectively and inexpensively.
In order to keep a thorough record of all the work carried out, our current policy is to keep a log-book at the company that we provide support for, in which engineers can enter details of their visit, problems they encountered, how they resolved it and prevention suggestions for the future. Since the log-book will be kept at your office, you can also enter details of telephone support or remote access support. If you are unsure of what to write, our engineers will advise you.
Our engineers will be happy to come to your office at an appointed time to provide training for any Microsoft products that your staff do not feel confident using, or are not familiar with.
IT services network
Our company has a range of contacts in companies that would be able to assist with possible future needs of your company. In addition we can recommend reliable, cost-effective companies specialising in web design, website management services and database construction.
We are experienced in dealing with Terminal Server set-up and related issues. Some companies ask for this to give them a remote access solution, so they can work from home.
